about community supported living

who are we?

Community Supported Living are an independent Social Care Provider, who contract with Wirral, Liverpool, Wrexham, Knowsley and Cheshire Social Services. We also deliver to the private sector. We have a team of trained support staff who provide a high quality service in line with Domiciliary Care Agency Regulations 2002 of the National Care Standards.

our mission statement

To provide the highest quality of domiciliary care we can, by working to the standards of the ‘Domiciliary Care Agency Standards Regulations 2002’ of the National Care Standards.

our aims

Our aim is for all the people we support to be able to answer yes to each of the following statements:

  • I am safe and not being taken advantage of in any way
  • I am safe from all forms of abuse and neglect
  • I am safe and secure in my home
  • I am supported through my illness
  • I have a care plan planned around my needs which is regularly updated
  • I receive care delivered in a dignified manner
  • I am not discriminated against for my chosen lifestyle
  • I am not discriminated for any disability I have
  • I am shown privacy at all times
  • I am listened to
  • I am treated with sensitivity for my needs.

our objectives

Our principle objective is to support and value all our Service Users with their problems and disabilities, through : Implementing a personalised service which will enable you to stay safe in your own environment. Enabling you to return to your home upon discharge and be supported at times that are flexible and are agreeable to you until independence is regained.

Assisting you to promote a healthy lifestyle and recovery of health.

how do we reach our ‘aims and objectives’?

We meet the above aims and objectives by working to policies and procedures that promote high quality principles that take into consideration rights, privacy, independence, security, civil rights, choice and fulfilment.

Before we provide a service, we ensure that your needs and preferences are thoroughly assessed, either by one of our trained and experienced staff or by the Local Authority. We aim to ensure that Community Supported Living Ltd meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing requirements. We also employ a highly trained workforce. Standards for our managers and staff are based on the National Occupational Standards for the care industry.

We ensure that our staff are trained to your level of need. We monitor and review staff performance through supervision, observation and appraisal. Throughout periods of sickness and holidays we endeavour to provide the same level of care for the service users as they usually receive. This is accomplished by utilising a senior member of staff to provide cover themselves if they cannot find an alternative replacement who is suitable.

To learn more about us download our service guide Download our Service Guide

We are committed to provide the best care service we can.